Frequently Asked Question (FAQ)
Welcome to Solo Numismatic‘s Frequently Asked Questions (FAQ) page.
Here you will find answers to common questions about our products, services, policies, and more.
If you have any additional questions, please feel free to contact us at gustama1799@gmail.com
What is Solo Numismatic?
Solo Numismatic is a specialized online store offering a wide range of authentic banknotes and coins from around the world at competitive prices.
Where are you located?
We are located at Jl Museum 6, Sriwedari, Solo, Central Java 57141, Indonesia.
How can I contact Solo Numismatic?
You can reach us via email at gustama1799@gmail.com or by phone/WhatsApp at +6285871350287.
Are your banknotes and coins authentic
Yes, all our banknotes and coins are guaranteed to be authentic unless explicitly stated otherwise in the product description.
How do I place an order?
You can place an order by selecting the desired items on our website, adding them to your cart, and proceeding to checkout where you can complete your payment.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers. For more details, please refer to our Payment Policy.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes or cancellations.
Do you offer international shipping?
Yes, we offer worldwide shipping. Please note that some restrictions may apply to certain destinations.
How much does shipping cost?
Shipping costs vary depending on the destination and the shipping method selected at checkout. The exact shipping cost will be calculated during the checkout process.
How long will it take to receive my order?
Delivery times vary based on the shipping method and destination. Estimated delivery times will be provided at checkout. For more information, please refer to our Shipping Policy.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the buyer.
What is your return policy?
We offer a 30-day full refund policy if you are not satisfied with your purchase. Items must be returned in their original condition and packaging. The buyer is responsible for any shipping costs and duties or import charges that occur during the return shipping process.
How do I initiate a return?
To initiate a return, please contact us at gustama1799@gmail.com with your order details. We will provide you with further instructions on how to return the item(s).
How long does it take to process a refund?
Refunds will be processed within [insert processing time, e.g., 7 business days] after receipt and inspection of the returned item(s).
How do you protect my personal information?
We adopt appropriate data collection, storage, and processing practices and security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Do you share my information with third parties?
We do not sell, trade, or rent your personal identification information to others. For more information, please refer to our Privacy Policy.
What if I have a question that isn’t answered here?
If you have any additional questions, please feel free to contact us at gustama1799@gmail.com or by phone/WhatsApp at +6285871350287. We are here to help!